Shipping policy

Shipping Policy

Last updated: 7/1/2026

Thank you for shopping with FreqHealing. This policy explains how we handle order processing, shipping times, and delayed or lost packages.

Order Processing Time

All orders are processed within 1-3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, processing may take an additional day or two. We'll notify you by email if there is a significant delay.

Shipping Time

We offer free worldwide shipping on all orders. Once your order has shipped, delivery generally takes:

  • 7-14 business days, depending on your location and local customs processing.

Please note that shipping times are estimates and not guaranteed, as they can be affected by factors outside our control (customs delays, local courier delays, weather, or holidays).

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package's journey.

Delayed or Missing Packages

We stand behind every order. If your package has not arrived within 30 days of the shipping confirmation email, you are entitled to a full refund.

To request a refund for a delayed package:

  1. Contact us at [xymarkting@gmail.com] with your order number.
  2. We'll check the tracking status and confirm the delay.
  3. Once confirmed, we'll process your refund within [insert number] business days.

Note: this 30-day window begins from the shipping confirmation date, not the order date.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us as soon as possible at [xymarkting@gmail.com] — we'll do our best to update it before the order ships, but we cannot guarantee changes once an order has been processed.

Customs, Duties, and Taxes

FreqHealing is not responsible for any customs fees, import duties, or taxes that may be charged by your country upon delivery. These charges are the responsibility of the customer and vary by destination.

Questions?

If you have any questions about your order or this policy, reach out to us at [xymarkting@gmail.com] — we're happy to help.